Major incident

Onshape: High error rates and document open failures in US region

Affected: North America

Current status of Onshape: Operational — live Onshape status

Timeline

1. Aug 4, 2026, 12:12 UTC
   investigating
   Our automated monitors are reporting high error and document open failure rates in the US region. We are investigating.
2. Aug 4, 2026, 12:19 UTC
   identified
   We have identified the issue and are implementing mitigations now. The service is recovering.
3. Aug 4, 2026, 12:46 UTC
   resolved
   This incident has been resolved.

Updates as published by Onshape (original).