Critical incident

Optum: System Incident - Optum CAC Professional- Production

Affected: CAC Professional

Current status of Optum: Operational — live Optum status

Timeline

1. Aug 4, 2026, 13:09 UTC
   investigating
   We are aware of an issue occurring within the CAC Professional application that is causing multiple issues while loading the documents. Technical teams are engaged to resolve the issue and we will provide updates as more information becomes available.
2. Aug 4, 2026, 14:15 UTC
   resolved
   Optum technical teams have resolved the issues causing errors while loading the documents. Thank you for your patience as our teams worked to resolve this issue.

Updates as published by Optum (original).