Major incident

Northwestern Information Technology: Telephone Services Interruption

Affected: Telephone Services (Videoconferencing and Telephones)

Current status of Northwestern Information Technology: Under maintenance — live Northwestern Information Technology status

Timeline

1. Sep 24, 2026, 18:58 UTC
   identified
   Northwestern Information Technology is aware of a few hundred Cisco telephones on the Evanston and Chicago campuses that are not able to connect to the network and are not functioning. Support staff is working to resolve this issue. The next update will be provided by 15:00 CDT.
2. Sep 24, 2026, 20:24 UTC
   identified
   Support staff is working to resolve this issue. The next update will be provided by 16:30 CDT.
3. Sep 24, 2026, 21:30 UTC
   monitoring
   Remediation efforts have completed, monitoring to ensure affected telephones have returned to service, next status update by 17:30 CDT
4. Sep 24, 2026, 23:21 UTC
   resolved
   This incident has been resolved.

Updates as published by Northwestern Information Technology (original).