OutageDB

Major incident

Cielo: Indisponibilidade parcial para validação de Biometria Facial.

Sep 24, 2026, 19:30 UTC
started
19:51 UTC
resolved
21 min
duration

Affected: App Cielo Gestão, Centrais de Atendimento, Salesforce Atendimento, Site Cielo

Current status of Cielo: Operational — live Cielo status

Timeline

  1. Sep 24, 2026, 19:30 UTC
    identified
    Identificado Indisponibilidade parcial para validação de Biometria Facial.
  2. Sep 24, 2026, 19:51 UTC
    resolved
    Ambiente normalizado após ações dos times técnicos.

Updates as published by Cielo (original).

Other services with incidents at the same time

This was part of a wider event: 12 services reported incidents within the hour.

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