Critical incident

Northwestern Information Technology: Facilities Connect Service Interruption

Sep 23, 2026, 14:56 UTC

started

15:18 UTC

resolved

23 min

duration

Affected: Facilities Connect (Facilities)

Current status of Northwestern Information Technology: Under maintenance — live Northwestern Information Technology status

Timeline

Sep 23, 2026, 14:56 UTC
investigating
Facilities Connect (Facilities) is currently experiencing an outage. For emergencies or urgent issues, please contact University Police: Evanston University Police (847) 491-3456 Chicago University Police (312) 503-3456 For Facilities service requests, please email [email protected] Customer Service is still available by phone on both campuses during the week Monday-Friday from 7:00 AM to 5:00 PM. Evanston Customer Service (847) 491-5201 Chicago Customer Service (312) 503-8000 The next update will be provided by 11:00 CDT.
Sep 23, 2026, 15:18 UTC
resolved
This incident has been resolved.

Updates as published by Northwestern Information Technology (original).

This was part of a wider event: 16 services reported incidents within the hour.

Tenable 15:32 UTC · Tenable Vulnerability Management: Recast Rule Delays
U-Haul System 15:21 UTC · Dispatching is Fully Operational
Fly.io 15:13 UTC · Elevated private networking errors
Bynder 14:37 UTC · Print Brand Templates: Preview and Output File Not Generated
Liquid Web - Services 14:16 UTC · Lansing DC Rack Outage
Telnyx 14:16 UTC · Data Connectivity Issues - IMSI1
Elastic Cloud (Public) 14:04 UTC · Degraded Performance: Cloud Provisioning Delays