Critical incident

Northwestern Information Technology: Cognos Self-Service Reporting and Data Visualization Service Interruption

Sep 14, 2026, 12:39 UTC

started

14:37 UTC

resolved

1 h 58 min

duration

Affected: Cognos Self-Service Reporting and Data Visualization (Reporting and Analytics), Research Portal (Research Administration Systems)

Current status of Northwestern Information Technology: Under maintenance — live Northwestern Information Technology status

Timeline

Sep 14, 2026, 12:39 UTC
investigating
Northwestern Information Technology is investigating an issue causing a service interruption for Cognos Self-Service Reporting and Data Visualization. Support staff are working to restore service as quickly as possible. The next update will be provided by 8:30 CDT.
Sep 14, 2026, 13:23 UTC
identified
Support staff have identified root cause and are implementing a fix to restore services at this time. The next update will be provided by 10:00 CDT
Sep 14, 2026, 14:37 UTC
resolved
This incident has been resolved.

Updates as published by Northwestern Information Technology (original).

This was part of a wider event: 17 services reported incidents within the hour.

Brown University 13:36 UTC · Tableau Server Outage
Red Hat 13:34 UTC · Initial: Quay.io Push/Pull Degraded
Brainly 13:28 UTC · [eodev.com] Elevated number of errors and degraded performance
Descript 13:09 UTC · Rooms Recording Outage
Ivanti Cloud 13:09 UTC · IAZ PRD - Connection Issue
Klara 13:08 UTC · Broadcast Issue - 03507087
Kaseya 12:56 UTC · Datto Networking - Network Manager - Datto Secure Edge (SASE) administrators unable to create Fabric Tunnels
Kaseya 12:46 UTC · Datto SaaS Protection - SaaS Protection Status Page in Datto Partner Portal Not Loading Customer Details
PAR POS 12:34 UTC · Limited Connectivity errors
Lokalise 12:22 UTC · Lokalise application is experiencing partial email delivery issues
Brainly 12:16 UTC · [brainly.ph] Elevated number of errors and degraded performance