Critical incident

Kaseya: Datto SaaS Protection - SaaS Protection Status Page in Datto Partner Portal Not Loading Customer Details

Affected: SaaS Protection Console Login, SaaS Protection Client Onboarding

Current status of Kaseya: Partial outage — live Kaseya status

Timeline

1. Sep 14, 2026, 12:46 UTC
   investigating
   We are aware of a problem where Datto SaaS Protection Partners are unable to access their customer accounts due to the SaaS Protection Status Page within the Datto Partner Portal not loading customer details. The Kaseya Engineering Team is actively investigating this issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
2. Sep 14, 2026, 14:30 UTC
   investigating
   We are continuing to investigate this issue.
3. Sep 14, 2026, 14:51 UTC
   monitoring
   Our R&D team has identified the issue and have deployed configuration changes to allow the SaaS Protection Status Page within the Datto Partner Portal to load customer details again as well as restore customer account access for all affected partners. The team is closely monitoring the results of the changes made.
4. Sep 14, 2026, 16:40 UTC
   monitoring
   We are continuing to monitor for any further issues.
5. Sep 14, 2026, 17:53 UTC
   resolved
   This incident has been resolved.

Updates as published by Kaseya (original).