Critical incident

Northwestern Information Technology: Smartsheet Service Interruption

Affected: Smartsheet

Current status of Northwestern Information Technology: Under maintenance — live Northwestern Information Technology status

Timeline

1. Aug 26, 2026, 15:05 UTC
   identified
   Northwestern Information Technology has identified an issue and Smartsheet is unavailable. While the vendor is working to resolve this issue as quickly as possible, we have not yet received a projected resolution time. The next update will be provided by 11:00 CDT.
2. Aug 26, 2026, 15:25 UTC
   identified
   Northwestern Information Technology has identified an issue and Smartsheet is unavailable. While the vendor is working to resolve this issue as quickly as possible, we have not yet received a projected resolution time. Updates from the vendor are accessible at: https://status.smartsheet.com/incidents/5mg28zsf575c The next update will be provided by 12:00 CDT.
3. Aug 26, 2026, 16:51 UTC
   monitoring
   The vendor has implemented a fix to mitigate the issue causing Smartsheet to be unavailable. Northwestern Information Technology and the vendor are closely monitoring to ensure the stability of the service. Updates from the vendor are accessible at: https://status.smartsheet.com/incidents/5mg28zsf575c The next will be provided by 13:00 CDT.
4. Aug 26, 2026, 17:56 UTC
   monitoring
   The vendor is still closely monitoring Smartsheet to ensure the stability of the service. Updates from the vendor are accessible at: https://status.smartsheet.com/incidents/5mg28zsf575c The next will be provided by 14:00 CDT.
5. Aug 26, 2026, 19:03 UTC
   resolved
   This incident has been resolved.

Updates as published by Northwestern Information Technology (original).