Critical incident

OpenText: MailStore Cloud was unavailable

Aug 26, 2026, 14:12 UTC

started

15:57 UTC

resolved

1 h 45 min

duration

Affected: MailStore Cloud

Current status of OpenText: Partial outage — live OpenText status

Timeline

Aug 26, 2026, 14:12 UTC
investigating
MailStore Cloud is currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Aug 26, 2026, 15:05 UTC
monitoring
MailStore Cloud was unavailable. Service has been restored and is being validated. We appreciate your patience.
Aug 26, 2026, 15:57 UTC
resolved
MailStore Cloud was unavailable. The issue is now resolved. We appreciate your patience.

Updates as published by OpenText (original).

GitHub 15:11 UTC · Incident with Actions
Northwestern Information Technology 15:05 UTC · Smartsheet Service Interruption
IPRoyal 14:59 UTC · North America ISP — partial outage
IPRoyal 14:50 UTC · Asia ISP — partial outage
IPRoyal 14:35 UTC · Western Europe ISP — partial outage
IPRoyal 14:35 UTC · Southern Europe ISP — partial outage
SerpApi 14:33 UTC · [Google Search API] Searches with advanced operators time out intermittently
SerpApi 14:30 UTC · [Google Search API] Requests timing out while using tbm=nws with advanced parameters
Smartsheet 13:28 UTC · Sheets in Smartsheet US are failing to load