Major incident

Infobip: Vietnam - Multiple services degradation

Affected: Vietnam, Vietnam

Current status of Infobip: Operational — live Infobip status

Timeline

1. Oct 29, 2026, 01:50 UTC
   investigating
   We’re currently experiencing a degradation affecting multiple services in our Vietnam data center. You may notice issues in traffic processing or requests reverting 5xx responses. Our engineering teams are investigating and working to resolve the issue. We’ll keep you updated as more information becomes available.
2. Oct 29, 2026, 02:11 UTC
   resolved
   The incident affecting SMS and Zalo traffic has been resolved. During the incident, you may have experienced traffic processing issues. Start time (UTC): 29 October 2026, 01:00 End time (UTC): 29 October 2026, 01:48 Impact: Traffic processing issues, and requests returned 5xx errors.

Updates as published by Infobip (original).