Major incident

Mews: SiteMinder reservation delivery issues

Affected: Mews Marketplace

Current status of Mews: Operational — live Mews status

Timeline

1. Jul 14, 2026, 17:11 UTC
   investigating
   We are investigating issues with reservations delivery from SiteMinder
2. Jul 14, 2026, 17:54 UTC
   identified
   We’re investigating an issue where some reservations from SiteMinder have been delayed or may not appear in Mews, impacting customers since around 2:10pm UTC. Even though we have started receiving reservations normally we are working on recovering missed reservations.
3. Jul 14, 2026, 18:28 UTC
   resolved
   Missed reservations from SiteMinder are now being delivered to Mews, you should see any missing reservation to appear shortly.

Updates as published by Mews (original).