Minor incident

Blip: Issue affecting the user experience on the Portal and the Desk

Affected: Desk, Portal

Current status of Blip: Operational — live Blip status

Timeline

1. Nov 4, 2026, 13:32 UTC
   investigating
   We have identified an issue affecting the user experience on the Portal and the Desk, resulting in slow screen loading times. We have also observed delays in sending messages. Users may experience slowness when accessing or using the Portal and the Desk, as well as delays when sending messages. The situation is currently under investigation, with our technical team mobilized to assess and validate the environment.
2. Nov 4, 2026, 13:35 UTC
   resolved
   We have identified an instability affecting the user experience on the Portal and the Desk, resulting in slow screen loading times. We have also observed delays in sending messages. Customers may experience slowness when accessing or using the Portal and the Desk, as well as delays when sending messages. The situation is under control, and our team continues to conduct in-depth investigations to determine the root causes.

Updates as published by Blip (original).