Major incident

Moveworks: AI Assistant Unresponsive in Microsoft Teams (App Store)

Affected: Microsoft Teams

Current status of Moveworks: Operational — live Moveworks status

Timeline

1. Mar 18, 2026, 16:40 UTC
   identified
   We have identified an issue where the AI Assistant in the Microsoft Teams App Store is not responding to users. Our team is actively investigating and working to resolve this as quickly as possible. We appreciate your patience and will share updates as soon as more information becomes available
2. Mar 18, 2026, 17:08 UTC
   identified
   We have identified the root cause of the issue and are currently in the process of deploying a fix. Our team is actively pushing the necessary changes to restore full functionality for affected users. We will provide another update once the deployment is complete. Thank you for your continued patience.
3. Mar 18, 2026, 17:23 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Mar 18, 2026, 17:50 UTC
   resolved
   We’re pleased to confirm that the issue has been resolved. Thank you for your patience and continued support.

Updates as published by Moveworks (original).