Minor incident

Knock: Dashboard transactional email outage

Current status of Knock: Operational — live Knock status

Timeline

1. Nov 6, 2026, 12:27 UTC
   investigating
   We're investigating reports that transactional emails from the Knock dashboard are not being delivered. We're actively working with our mail provider on a fix.
2. Nov 6, 2026, 12:42 UTC
   identified
   We've identified the source of the issue with our transactional email provider (Postmark) and are implementing a fix.
3. Nov 6, 2026, 13:10 UTC
   identified
   We're still working on a fix to all transactional emails and mitigating the ongoing spam issue we're dealing with. For the time being, account invites are degraded and are still not sending.
4. Nov 6, 2026, 13:46 UTC
   monitoring
   A fix has been implemented, and we're currently monitoring the service.
5. Nov 6, 2026, 14:47 UTC
   resolved
   This incident has now been resolved and the service is now fully operational.

Updates as published by Knock.