Critical incident

Klara: Users not receiving verification codes and general login issues - 03414979

Affected: Web Browser Access, Mobility App, Chrome Extension, Other

Current status of Klara: Operational — live Klara status

Timeline

1. Jul 6, 2026, 11:58 UTC
   investigating
   We have reports that users are either not getting verification codes or otherwise able to sign in. We are investigating immediately and will update soon.
2. Jul 6, 2026, 12:30 UTC
   identified
   We believe we have identified the issue. We are working with our 3rd party vendor to work towards a resolution. We will update again shortly.
3. Jul 6, 2026, 12:54 UTC
   monitoring
   We believe this issue is resolved but we will continue to coordinate with our 3rd party vendor to monitor.
4. Jul 6, 2026, 13:34 UTC
   resolved
   This issue is now resolved.

Updates as published by Klara (original).