Major incident

Klara: Links in Patient texts are not working

Affected: Web Browser Access, Other

Current status of Klara: Operational — live Klara status

Timeline

1. Jun 5, 2026, 14:59 UTC
   investigating
   We are temporarily experiencing technical difficulties with the patient login links delivered via text message. What to do: If a Patient needs to access their account, please bypass the text link and go directly to patient.klara.com using your mobile or desktop browser. Our team is actively resolving this issue. Thank you for your patience and understanding.
2. Jun 5, 2026, 15:47 UTC
   monitoring
   We have deployed a fix for this issue, and we will continue to monitor it throughout the day.
3. Jun 5, 2026, 18:07 UTC
   resolved
   This incident has been resolved.

Updates as published by Klara (original).