Major incident

Klara: Errors on the Patient import Search page - 03275107

Affected: EHR/PM Data Import/Export, Other

Current status of Klara: Operational — live Klara status

Timeline

1. Mar 18, 2026, 14:21 UTC
   investigating
   We are currently looking into an issue with the patient import page for integrated customers.
2. Mar 18, 2026, 14:31 UTC
   investigating
   We are continuing to investigate this issue.
3. Mar 18, 2026, 14:59 UTC
   investigating
   This issue appears to be limited to MMI-integrated sites, and the MMI team is currently investigating.
4. Mar 18, 2026, 15:14 UTC
   monitoring
   Our team has identified the issue and deployed a fix. At this time, all services have been restored, and we will continue to monitor.
5. Mar 18, 2026, 18:37 UTC
   resolved
   This incident has been resolved.

Updates as published by Klara (original).