Major incident

Khoros: Degraded Performance Affecting Flow-to-Care Actions

Affected: EU Hosted Care

Current status of Khoros: Minor issues — live Khoros status

Timeline

1. Jul 9, 2026, 18:45 UTC
   investigating
   We are investigating degraded performance across the EU region causing intermittent Flow-to-Care failures, which may prevent bot handoffs, customer responses, workqueue updates, and timer/resolve actions from completing reliably.
2. Jul 9, 2026, 19:26 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Jul 9, 2026, 20:47 UTC
   resolved
   This incident has been resolved.

Updates as published by Khoros (original).