Major incident

Khoros: Khoros Care - Platform Login Interruption

Affected: APAC Hosted Care

Current status of Khoros: Minor issues — live Khoros status

Timeline

1. Jul 1, 2026, 09:15 UTC
   identified
   There is an issue affecting users' ability to log in to the platform. Our engineering team has identified the cause and is actively working on a resolution to restore normal service
2. Jul 1, 2026, 10:08 UTC
   monitoring
   Our engineering team has implemented a fix for this and we are monitoring to confirm stability.
3. Jul 1, 2026, 23:58 UTC
   monitoring
   We are continuing to monitor the platform after the implemented fix. Current results remain stable, and we will keep monitoring to ensure the login functionality continues operating as expected.
4. Jul 2, 2026, 23:44 UTC
   monitoring
   We are continuing to monitor the platform following the implemented fix. Current results remain stable, and we will provide another update if any additional action is required.
5. Jul 3, 2026, 03:26 UTC
   resolved
   This incident has been resolved

Updates as published by Khoros (original).