Critical incident

Khoros: Unable to load chat or send messages for APAC users

Affected: APAC Hosted Care

Current status of Khoros: Minor issues — live Khoros status

Timeline

1. Jun 30, 2026, 11:54 UTC
   identified
   We have identified an issue that are causing some of our users facing issues with sending and loading messages. Our infrastructure team is working on this with highest priority.
2. Jun 30, 2026, 12:24 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Jun 30, 2026, 21:09 UTC
   monitoring
   We continue monitoring the results of the implemented fix
4. Jun 30, 2026, 23:51 UTC
   resolved
   This incident has been resolved. After monitoring the results of the implemented fix and receiving confirmation that the issue is no longer occurring, we have confirmed that chat loading and message sending functionality has been restored for APAC users.

Updates as published by Khoros (original).