Major incident

Khoros: [AMER] Community Analytics Data Missing

Affected: Analytics

Current status of Khoros: Minor issues — live Khoros status

Timeline

1. May 27, 2026, 04:17 UTC
   investigating
   We are investigating reports of missing analytics data for AMER-hosted communities. Analytics data has been unavailable since May 21, 2026. Our Infrastructure team is actively looking into the root cause and we will provide updates as more information becomes available.
2. May 27, 2026, 11:01 UTC
   investigating
   The Infrastructure team is working on backfilling the analytics data for AMER-hosted communities.
3. May 27, 2026, 23:48 UTC
   identified
   Our team is continuing to investigate the missing Community Analytics data affecting AMER-hosted communities. Work is ongoing to backfill the impacted analytics data, and we will provide another update as soon as more information is available.
4. May 28, 2026, 06:19 UTC
   identified
   Backfill work for AMER Community analytics data is ongoing. Analytics data for May 26th is now available. Our Infrastructure team continues to work on restoring data for the remaining affected dates. We will provide further updates as progress is made.
5. May 28, 2026, 14:25 UTC
   identified
   We are continuously working on a fix and actively monitoring the situation.
6. May 28, 2026, 19:18 UTC
   identified
   Backfill work for AMER Community analytics data is ongoing. Our Infrastructure team continues to work on restoring data for the remaining affected dates. We will provide further updates as progress is made.
7. May 29, 2026, 03:28 UTC
   identified
   We have completed backfilling data for May 21, 22, and 27. Work is currently ongoing to populate the remaining affected dates. We will continue to provide updates as progress is made.
8. May 29, 2026, 20:59 UTC
   identified
   Our Infrastructure team continues to work on restoring data for the remaining affected dates. We will provide further updates as progress is made.
9. May 30, 2026, 07:52 UTC
   monitoring
   All affected dates have been successfully backfilled. Please reach out to us if you are still experiencing any issues or require further assistance.
10. Jun 1, 2026, 04:17 UTC
    resolved
    This incident has been resolved.

Updates as published by Khoros (original).