Major incident

Yotpo: Points Not Awarded for Segment-Restricted Earning Rules

Affected: API

Current status of Yotpo: Operational — live Yotpo status

Timeline

1. Jun 30, 2026, 11:30 UTC
   identified
   We are currently investigating an issue where earning rules restricted by segments are not awarding points as expected. Start time: 10:30 UTC (30 June 2026) Our R&D team has identified the root cause and is actively working on a fix. We understand the impact this may have and are prioritizing resolution. We will provide another update as soon as more information becomes available.
2. Jun 30, 2026, 12:07 UTC
   resolved
   The incident has been resolved. Any missed earning rule executions will be automatically retried, and the corresponding points will be awarded accordingly. End time: 12:00 UTC If you continue to experience any issues, please don't hesitate to contact our Support team through chat.

Updates as published by Yotpo (original).