Critical incident

Nuki: Major Outage affecting our Website, Shop and Pro Shop

Affected: Nuki Website & Online Shop

Current status of Nuki: Operational — live Nuki status

Timeline

1. Jun 30, 2026, 11:43 UTC
   investigating
   We're currently experiencing a major outage affecting core services. Our team is working urgently to resolve the issue. Please do not contact our support team for updates. We will post updates regarding the status of the incident here. You can also subscribe to status updates at the top of this page.
2. Jun 30, 2026, 12:02 UTC
   monitoring
   The issue with our infrastructure provider appears to have been resolved. We're monitoring the situation.
3. Jun 30, 2026, 12:13 UTC
   resolved
   The incident has been resolved. We are in ongoing discussions with our infrastructure provider regarding the cause of this issue. We apologise for the inconvenience caused.

Updates as published by Nuki (original).