Critical incident

Zenoti: AMRS12 - Application issues while using ePrescription functionality

Affected: Zenoti-AMRS12

Current status of Zenoti: Operational — live Zenoti status

Timeline

1. Jun 17, 2026, 14:48 UTC
   investigating
   We are investigating intermittent complaints of errors on AMRS12 POD while using ePrescription functionality. All other application workflows are operating as expected. We are investigating the cause and will provide an update as soon as possible.
2. Jun 17, 2026, 14:54 UTC
   identified
   The issue has been identified and a fix is being implemented. We will provide an update as soon as more information is available. Thank you for your patience.
3. Jun 17, 2026, 15:11 UTC
   identified
   Our team is actively working on a fix for this issue and we will provide updates as soon as more information becomes available. Thank you for your patience.
4. Jun 17, 2026, 15:26 UTC
   identified
   Our team is actively working on a fix for this issue and we will provide updates as soon as more information becomes available. The issue is currently isolated to ePrescription functionality in Zenoti application and all other application workflows are operating as expected. Thank you for your patience.
5. Jun 17, 2026, 15:44 UTC
   identified
   Our team is actively working on a fix for this issue and we will provide updates as soon as more information becomes available. Thank you for your patience.
6. Jun 17, 2026, 15:55 UTC
   monitoring
   A fix has been implemented and the ePrescription functionality is now operating as expected. We will continue to monitor performance closely and provide updates if needed.
7. Jun 17, 2026, 16:00 UTC
   monitoring
   We have deployed a fix to the issue and the application is working now. Our team is monitoring the situation closely.
8. Jun 17, 2026, 16:09 UTC
   resolved
   The incident has been resolved. All systems are functioning normally and no further issues have been observed. Thank you for your patience.

Updates as published by Zenoti (original).