Major incident

Kaseya: Datto BCDR - Server5465 (US-East) - Degraded Node Functionality

Affected: Off-Site Synchronization, Off-Site Recovery

Current status of Kaseya: Partial outage — live Kaseya status

Timeline

1. Sep 8, 2026, 19:43 UTC
   investigating
   We are aware of a problem where Datto BCDR users paired to Server5465 can experience degraded offsite performance. The Kaseya Engineering Team is investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
2. Sep 8, 2026, 20:11 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Sep 9, 2026, 12:54 UTC
   resolved
   This incident has been resolved.

Updates as published by Kaseya (original).