Major incident

ngrok: Endpoints using traffic policies are erroneously hitting limits

Affected: Dashboard (https://dashboard.ngrok.com)

Current status of ngrok: Operational — live ngrok status

Timeline

1. Sep 8, 2026, 19:01 UTC
   investigating
   We are currently investigating an issue preventing some customers from logging in to dashboard.ngrok.com
2. Sep 8, 2026, 19:29 UTC
   investigating
   Customer endpoints using traffic policy are erroneously being flagged as hitting limits. The ngrok engineering team is currently working to resolve this issue.
3. Sep 8, 2026, 19:30 UTC
   investigating
   We are continuing to investigate this issue.
4. Sep 8, 2026, 19:37 UTC
   monitoring
   A fix has been deployed to all regions and endpoints using traffic policies are no longer being erroneously limited. Customers may still see notices in their dashboards warning about the limits.
5. Sep 8, 2026, 20:26 UTC
   resolved
   This incident has been resolved.

Updates as published by ngrok (original).