Critical incident

Olark Live Chat: Incident Alerted

Affected: Modern Olark Agent Console (app.olark.com)

Current status of Olark Live Chat: Operational — live Olark Live Chat status

Timeline

1. Apr 22, 2026, 13:57 UTC
   investigating
   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
2. Apr 22, 2026, 14:25 UTC
   investigating
   We're aware of reports that the Olark Agent interface isn't loading at https://app.olark.com — some users are able to continue chatting by navigating directly to https://chat.olark.com in the meantime until the issue is fully resolved.
3. Apr 22, 2026, 16:31 UTC
   investigating
   We are continuing to investigate this issue. Please try https://chat.olark.com in the meantime.
4. Apr 22, 2026, 16:45 UTC
   monitoring
   We have identified the problem and issued a fix. Please reload your session. We will continue to monitor.
5. Apr 22, 2026, 17:47 UTC
   resolved
   This incident has been resolved.

Updates as published by Olark Live Chat (original).