Critical incident

SmartRecruiters: Multiple pages do not load

Affected: Recruiter Apps

Current status of SmartRecruiters: Operational — live SmartRecruiters status

Timeline

1. Apr 22, 2026, 13:36 UTC
   investigating
   We are currently investigating an issue affecting performance. Multiple pages (People tab, Job's Applicant tab, etc.). Thank you for your patience. Datacentre: [DCEU/DCNA/DCAU: SmartRecruiters] Prod: [People page] Next update expected at: 16.45 CET
2. Apr 22, 2026, 14:37 UTC
   identified
   We have identified a performance issue affecting some users. We are currently working to resolve this and will keep you updated. We appreciate your patience! Datacentre: [DCEU/DCNA/DCAU: SmartRecruiters] Prod: [People page] Our next actions: observing the root cause and taking appropriate actions to stabilise the platform Next update expected at: 5:35 PM CEST
3. Apr 22, 2026, 14:50 UTC
   identified
   We identified an issue with one of our databases and engineering team is performing an upgrade. Datacentre: [DCEU/DCNA/DCAU: SmartRecruiters] Prod: [People page] Next update expected at: 17.50 CET
4. Apr 22, 2026, 15:11 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
5. Apr 22, 2026, 15:29 UTC
   resolved
   This incident has now been resolved. We apologise for the inconvenience caused during this period.

Updates as published by SmartRecruiters (original).