Minor incident

Infobip: Global (Europe) - Partial Packet Loss

Affected: Global (Europe), Global (Europe)

Current status of Infobip: Operational — live Infobip status

Timeline

1. Oct 31, 2026, 04:05 UTC
   investigating
   We are investigating an issue that may be causing intermittent packet loss and impacting service performance for some users. The extent of the impact is still being assessed, and our teams are working to identify the root cause. Further updates will be provided as the investigation progresses.
2. Oct 31, 2026, 04:07 UTC
   investigating
   We are continuing to investigate this issue.
3. Oct 31, 2026, 04:13 UTC
   resolved
   The issue causing intermittent packet loss in our Global (Europe) data centre has been resolved. Email and SMS products have returned to normal, and service performance has recovered. Start time (UTC): 31 October 2026 02:34 End time (UTC): 31 October 2026 04:00

Updates as published by Infobip (original).