Critical incident

Infobip: United Arab Emirates - WhatsApp traffic degradation

Affected: United Arab Emirates

Current status of Infobip: Operational — live Infobip status

Timeline

1. Sep 10, 2026, 10:26 UTC
   investigating
   We are currently experiencing issues affecting WhatsApp traffic processed in the United Arab Emirates location. The issue is being investigated and we will let you know as soon as we have more information.
2. Sep 10, 2026, 11:00 UTC
   investigating
   WhatsApp traffic processed in the United Arab Emirates may experience rejections. We are continuing to investigate the issue, more details will follow.
3. Sep 10, 2026, 12:01 UTC
   identified
   The issue has been identified and we are working on implementing a fix. We will keep you posted with further updates.
4. Sep 10, 2026, 12:15 UTC
   resolved
   The issue has been successfully resolved and the service is once again operational. During the below specified timeframe, WhatsApp traffic submitted and processed at our United Arab Emirates location may have experienced rejections (Status Reason: REJECTED_NETWORK) Start (UTC): 09 September 20:46 End (UTC): 10 September 11:56 Impact: WhatsApp traffic processing

Updates as published by Infobip (original).