Major incident

Tellent: Javelo SSO issues

Affected: Authentication & SSO, Grow API

Current status of Tellent: Operational — live Tellent status

Timeline

1. Sep 10, 2026, 11:18 UTC
   identified
   We have identified the cause of the SSO login failures affecting our Javelo users. The source of the issue is identified and a fix is being prepared.
2. Sep 10, 2026, 11:54 UTC
   resolved
   This incident has been resolved.

Updates as published by Tellent (original).