Major incident

Infobip: Pakistan - Customer Portal service and traffic processing degradation

Affected: Pakistan, Pakistan, Indonesia, Pakistan, Pakistan, Pakistan, Pakistan, Pakistan, Pakistan, Pakistan

Current status of Infobip: Operational — live Infobip status

Timeline

1. Aug 14, 2026, 10:01 UTC
   investigating
   This is to inform you that we are experiencing an issue with Customer Portal service on our Pakistan data center. Users might notice issues when trying to log in to Customer Portal and utilise services on Customer Portal. Also, processing of incoming traffic is affected so our clients might notice issues with receiving messages. Our team is investigating the issue, more details will follow in the next update.
2. Aug 14, 2026, 10:23 UTC
   investigating
   We are continuing to investigate this issue.
3. Aug 14, 2026, 10:45 UTC
   resolved
   The incident has been resolved. Start (UTC): 14 August 2026 09:39 End (UTC): 14 August 2026 10:30 Impact: Users couldn't log in and utilise services on Customer Portal. Processing of incoming traffic was affected.

Updates as published by Infobip (original).