Critical incident

Infobip: Pakistan - Customer Portal and Multiple Services Degradation

Affected: Pakistan

Current status of Infobip: Operational — live Infobip status

Timeline

1. Aug 13, 2026, 09:54 UTC
   investigating
   We are currently experiencing issues with our Customer Portal service in the Pakistan data center. You may experience issues while trying to log in to the Portal or utilize its services. Our team is already working on this case, and more information will follow once it is available.
2. Aug 13, 2026, 10:16 UTC
   identified
   Improvements are observed while we continue to assess the situation.
3. Aug 13, 2026, 10:32 UTC
   monitoring
   Observed improvements have led to a stabilized and operational state that is, for now, being monitored.
4. Aug 13, 2026, 11:06 UTC
   resolved
   The incident affecting the Pakistani data center has been resolved, and we can confirm with certainty that the Customer Portal on Pakistan and affected services at this location are operational. Besides previously encountering challenges when accessing the Customer Portal on Pakistan, challenges were present as well when utilizing all remaining products and services at this location. Start (UTC): 13 August 2026 09:40 End (UTC): 13 August 2026 10:28

Updates as published by Infobip (original).