Major incident

Infobip: Global (Europe) - Multiple services degradation

Affected: Global (Europe), Global (Europe), Global (Europe), Global (Europe), Global (Europe), Global (Europe), Global (Europe), Global (Europe)

Current status of Infobip: Operational — live Infobip status

Timeline

1. Aug 10, 2026, 11:36 UTC
   investigating
   This is to inform you that we are currently experiencing degradation of multiple services hosted in our Global (Europe) data centers. Our engineering team is currently working on the issue and the affected channels. At the moment, it is known that services and channels such as SMS, Email, Number Lookup, Kakao, WhatsApp, Voice, and others are impacted. Customers utilizing these channels via SMPP and HTTP API endpoints may experience processing issues and delivery delays.
2. Aug 10, 2026, 12:04 UTC
   investigating
   We are continuing to investigate this issue.
3. Aug 10, 2026, 12:26 UTC
   resolved
   The incident has been resolved. Start (UTC): 10 August 2026 11:13 End (UTC): 10 August 2026 11:49 Impact: HTTP API requests were rejected with error 500. Traffic was processed with a delay.

Updates as published by Infobip (original).