Major incident

Highspot: Review Submission tab within Learning Center Issue in AMERICAS1 & AMERICAS2 Data Center

Affected: Learning, Learning

Current status of Highspot: Operational — live Highspot status

Timeline

1. Jul 17, 2026, 16:35 UTC
   investigating
   We are investigating reports of an issue where managers are unable to review submissions within the Learning Center in our AMERICAS1 & AMERICAS2 Data Center. We are actively investigating this issue and will provide further details regarding symptoms and scope at 11:30 AM Pacific Time.
2. Jul 17, 2026, 16:35 UTC
   investigating
   We are continuing to investigate this issue.
3. Jul 17, 2026, 18:56 UTC
   identified
   The Engineering Team has identified the root cause of this issue and are working towards the fix.
4. Jul 17, 2026, 18:59 UTC
   identified
   We are continuing to work on a fix for this issue.
5. Jul 17, 2026, 20:26 UTC
   resolved
   The issue related to managers are unable to review submissions within the Learning Center has now been resolved.

Updates as published by Highspot (original).