Major incident

Highspot: Performance issues in AMERICAS2 Data Center

Affected: Administration & Authentication, Analytics, Content, CRM Integration, Learning, Pitches, Search, Support Center, Engagement

Current status of Highspot: Operational — live Highspot status

Timeline

1. Aug 5, 2026, 18:39 UTC
   investigating
   We are currently investigating reports of performance and latency issues, including 504 errors, in the AMERICAS2 Data Center. We will provide another update by 1PM PT.
2. Aug 5, 2026, 19:56 UTC
   resolved
   The Engineering Team has resolved the performance issues in the AMERICAS2 Data Center. All services are fully operational.

Updates as published by Highspot (original).