Major incident
PlanetScale: API and dashboard errors
Jul 17, 2026, 16:41 UTC
started
17:09 UTC
resolved
28 min
duration
Current status of PlanetScale: Operational — live PlanetScale status
Timeline
- Jul 17, 2026, 16:41 UTCinvestigatingWe are aware that both our API and dashboard are returning errors. We are investigating the cause and will restore service as soon as possible.
- Jul 17, 2026, 16:49 UTCidentifiedWe have identified the cause of the errors - a pattern of requests causing the application to run out of memory and crash - and are working to better handle this traffic pattern now.
- Jul 17, 2026, 16:59 UTCmonitoringWe have increased the memory available to the API and are monitoring the performance and stability of the API and dashboard to confirm service is restored.
- Jul 17, 2026, 17:09 UTCresolvedAPI and dashboard service is restored.
Updates as published by PlanetScale.
Other services with incidents at the same time
This was part of a wider event: 42 services reported incidents within the hour.
- Dash0 17:27 UTC · Data ingestion outage - eu-west-1
- Optimizely Service 16:59 UTC · Campaign user interface partially unavailable
- Sparrow 16:01 UTC · There is an issue with our service provider
More PlanetScale incidents
- October 20, 2026 Gap in dashboard metrics for AWS us-east-1
- October 9, 2026 AWS us-east-1 connectivity failures
- September 28, 2026 Branch creation delays in GCP europe-west-1
- September 5, 2026 Connectivity issues with Vitess databases in GCP
- September 2, 2026 Dashboard and API 500 errors for postgres databases
- July 24, 2026 Insights metrics underreporting