Heap incidents — OutageDBIncidents reported by Heaphttps://outagedb.com/Minor Heap incident: User property data delayed in Heap connect syncs (US customers only)https://outagedb.com/status/heap/2026-10-14-user-property-data-delayed-in-heap-connect-syncs/https://outagedb.com/status/heap/2026-10-14-user-property-data-delayed-in-heap-connect-syncs/Resolved after 6 h 41 min.Wed, 14 Oct 2026 13:03:37 GMTMinor Heap incident: User property data delayed in Heap connect syncs (US customers only)https://outagedb.com/status/heap/2026-10-07-user-property-data-delayed-in-heap-connect-syncs/https://outagedb.com/status/heap/2026-10-07-user-property-data-delayed-in-heap-connect-syncs/Resolved after 16 h 14 min.Wed, 07 Oct 2026 23:20:22 GMTMajor Heap incident: Salesforce integration: data-in not syncinghttps://outagedb.com/status/heap/2026-10-02-salesforce-integration-data-in-not-syncing/https://outagedb.com/status/heap/2026-10-02-salesforce-integration-data-in-not-syncing/Ongoing.Fri, 02 Oct 2026 21:49:15 GMTMinor Heap incident: Heap Connect Syncs: Possibility Of Stale Datahttps://outagedb.com/status/heap/https://outagedb.com/status/heap/Resolved after 2 h 40 min.Wed, 23 Sep 2026 22:15:44 GMTMinor Heap incident: Third party integration events latency impacting some customershttps://outagedb.com/status/heap/https://outagedb.com/status/heap/Resolved after 15 h 52 min.Tue, 22 Sep 2026 22:43:32 GMTNo impact Heap incident: Heap Connect Sync Delayshttps://outagedb.com/status/heap/https://outagedb.com/status/heap/Resolved after 40 min.Fri, 11 Sep 2026 03:39:42 GMTMinor Heap incident: Heap Connect Syncs: Possibility Of Stale Datahttps://outagedb.com/status/heap/https://outagedb.com/status/heap/Resolved after 23 h 14 min.Fri, 28 Aug 2026 13:42:05 GMTNo impact Heap incident: Heap Connect Syncs: Possibility Of Stale Datahttps://outagedb.com/status/heap/https://outagedb.com/status/heap/Resolved after 46 h 30 min.Sat, 15 Aug 2026 14:32:58 GMTMinor Heap incident: Heap Connect Syncs: Possibility Of Stale Data (US)https://outagedb.com/status/heap/https://outagedb.com/status/heap/Resolved after 4 h 17 min.Wed, 12 Aug 2026 18:42:52 GMTMinor Heap incident: US connect customers: possibility of stale datahttps://outagedb.com/status/heap/https://outagedb.com/status/heap/Resolved after 2 h 04 min.Wed, 12 Aug 2026 04:35:25 GMTNo impact Heap incident: EU hosted | Heap Charts and Dashboards results not loadinghttps://outagedb.com/status/heap/https://outagedb.com/status/heap/Resolved after 4 h 09 min.Mon, 10 Aug 2026 10:34:43 GMTMinor Heap incident: Heap Connect Syncs: Possibility Of Stale Datahttps://outagedb.com/status/heap/https://outagedb.com/status/heap/Resolved after 3 h 01 min.Tue, 04 Aug 2026 23:39:06 GMTMinor Heap incident: Temporary Data Latency - Investigatinghttps://outagedb.com/status/heap/https://outagedb.com/status/heap/Resolved after 4 h 20 min.Mon, 27 Jul 2026 18:12:46 GMTNo impact Heap incident: Connect Sync Delayshttps://outagedb.com/status/heap/https://outagedb.com/status/heap/Resolved after 3 h.Sun, 26 Jul 2026 14:06:24 GMTMajor Heap incident: Some US Connect customers may be impacted by delays in data lake ingestionhttps://outagedb.com/status/heap/2026-07-21-some-us-connect-customers-may-be-impacted-by/https://outagedb.com/status/heap/2026-07-21-some-us-connect-customers-may-be-impacted-by/Resolved after 2 h 31 min.Tue, 21 Jul 2026 06:34:54 GMTMinor Heap incident: Some US customers may experience PA query failures in the app.https://outagedb.com/status/heap/https://outagedb.com/status/heap/Resolved after 12 h 12 min.Mon, 20 Jul 2026 17:44:01 GMTMajor Heap incident: Dashboard and Chart loading issueshttps://outagedb.com/status/heap/2026-07-12-dashboard-and-chart-loading-issues/https://outagedb.com/status/heap/2026-07-12-dashboard-and-chart-loading-issues/Resolved after 22 h 55 min.Sun, 12 Jul 2026 13:54:47 GMTMinor Heap incident: Temporary Data Latencyhttps://outagedb.com/status/heap/https://outagedb.com/status/heap/Resolved after 12 h 34 min.Tue, 07 Jul 2026 02:37:12 GMTMinor Heap incident: Slow Querieshttps://outagedb.com/status/heap/https://outagedb.com/status/heap/Resolved after 20 min.Thu, 02 Jul 2026 16:30:12 GMTMinor Heap incident: Incoming data is delayed for customers in US. Both the Heap app and Connect are impacted.https://outagedb.com/status/heap/https://outagedb.com/status/heap/Resolved after 7 h 26 min.Sat, 20 Jun 2026 17:10:35 GMTMinor Heap incident: Customers with multiple environments or saved properties are experiencing loading latencyhttps://outagedb.com/status/heap/https://outagedb.com/status/heap/Resolved after 16 h 12 min.Wed, 17 Jun 2026 14:45:48 GMTMinor Heap incident: EU customers may be experiencing slightly longer-than-normal query timeshttps://outagedb.com/status/heap/https://outagedb.com/status/heap/Resolved after 9 h 55 min.Tue, 02 Jun 2026 09:54:34 GMTMinor Heap incident: Heap Connect Sync Delays (Bigquery)https://outagedb.com/status/heap/https://outagedb.com/status/heap/Resolved after 5 h 06 min.Fri, 29 May 2026 12:26:10 GMTMinor Heap incident: Query failures impacting some customers in EUhttps://outagedb.com/status/heap/https://outagedb.com/status/heap/Resolved after 2 h 16 min.Tue, 05 May 2026 12:35:07 GMTMinor Heap incident: We are currently experiencing delays in Shopify data being available in the app for customers using the Heap/Shopify integrationhttps://outagedb.com/status/heap/https://outagedb.com/status/heap/Resolved after 6 h 52 min.Thu, 30 Apr 2026 14:11:33 GMT