OutageDB

Critical incident

UNLV: UNLV Remote Assistance not performing as expected

Sep 8, 2026, 17:35 UTC
started
17:44 UTC
resolved
9 min
duration

Affected: Computing Services

Current status of UNLV: Operational — live UNLV status

Timeline

  1. Sep 8, 2026, 17:35 UTC
    identified
    The UNLV remote assistance tool, LogMeIn Rescue Assist, is not performing as expected. Certain features within remote desktop sessions with UNLV technicians are not available. Users requiring remote desktop assistance may still receive help from UNLV technicians via Zoom session as a workaround. -- UNLV Information Technology IT Help Desk [email protected] 702-895-0777 #mi-logmein-assist
  2. Sep 8, 2026, 17:40 UTC
    monitoring
    A fix has been implemented and we are monitoring the results.
  3. Sep 8, 2026, 17:44 UTC
    resolved
    This incident has been resolved.

Updates as published by UNLV (original).

Other services with incidents at the same time

This was part of a wider event: 20 services reported incidents within the hour.

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