Major incident

GoTo: Join.me, GoToMyPC, Pro and Central - Login Issues

Affected: Pro/Central, GoToMyPC, join.me

Current status of GoTo: Operational — live GoTo status

Timeline

1. Jul 3, 2026, 12:03 UTC
   investigating
   We are actively investigating reports that some Pro and Central customers may be experiencing issues when trying to login. Our engineers are working to identify the issue and will provide another update shortly.
2. Jul 3, 2026, 12:39 UTC
   investigating
   Our engineers are still working to identify the source of this issue and will provide another update shortly.
3. Jul 3, 2026, 13:23 UTC
   identified
   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
4. Jul 3, 2026, 14:05 UTC
   identified
   Our engineers have performed a change which will help restore functionality. However, it can take up to 4 hours to take full effect. In the meantime, login can be intermittently working. The team is also looking at other options to get to a faster recovery. We will provide another update shortly.
5. Jul 3, 2026, 15:08 UTC
   identified
   Our engineers have performed a change to restore functionality. It is still in progress to take full effect. In the meantime, login can be intermittently working. The team is also still looking at other options to get to a faster recovery. We will provide another update when new information is available.
6. Jul 3, 2026, 16:02 UTC
   identified
   Our engineers follow closely the change's progression towards resolution while investigating a faster option. Login can still be intermittently working. We will provide another update soon.
7. Jul 3, 2026, 18:21 UTC
   identified
   Our engineers have identified that change did not produce the expected outcome and are now working on an alternate solution. We will provide another update shortly.
8. Jul 3, 2026, 19:21 UTC
   identified
   Our engineers are seeing signs of improvements for Join.me, Pro and Central and still working on resolution for GoToMyPC. We will provide another update shortly.
9. Jul 3, 2026, 19:55 UTC
   monitoring
   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update.
10. Jul 3, 2026, 20:25 UTC
    resolved
    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Updates as published by GoTo (original).