Major incident

GoTo: GoTo Connect - Contact Center and Call Reports Issue

Affected: Contact Center

Current status of GoTo: Operational — live GoTo status

Timeline

1. Jun 19, 2026, 08:33 UTC
   investigating
   We are actively investigating reports of an impact affecting GoTo Connect, including Call History, Virtual Receptionist Reporting, Voicemail Deletion, and Call-Report Ingestion. Our engineers are working to identify the issue and will provide another update shortly.
2. Jun 19, 2026, 08:38 UTC
   identified
   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
3. Jun 19, 2026, 10:08 UTC
   identified
   Our engineers continue to investigate the issue. We will provide another update as soon as it is available.
4. Jun 19, 2026, 12:39 UTC
   monitoring
   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
5. Jun 19, 2026, 13:11 UTC
   resolved
   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Updates as published by GoTo (original).