Major incident

GoTo: GoTo Connect - Call Recording and Transcript

Affected: GoTo Connect API

Current status of GoTo: Operational — live GoTo status

Timeline

1. May 7, 2026, 18:31 UTC
   identified
   Our engineers have identified the issue with call recordings and transcripts availability delay and are now actively working towards a resolution. We will provide another update shortly.
2. May 8, 2026, 01:54 UTC
   monitoring
   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
3. May 8, 2026, 02:01 UTC
   resolved
   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Updates as published by GoTo (original).