Major incident

GoTo: GoTo Connect VoIP Phones Calls - Intermittent Call Failures (503 Errors)

Affected: PSTN Calls - Inbound

Current status of GoTo: Operational — live GoTo status

Timeline

1. Apr 15, 2026, 21:08 UTC
   investigating
   We are actively investigating reports that some GoTo Connect VoIP Phones Calls customers may be experiencing intermittent issues completing inbound calls. Our engineers are working to identify the issue and will provide another update shortly.
2. Apr 15, 2026, 21:15 UTC
   identified
   Our engineers have identified the issue as being caused by an ongoing incident with one of our underlying third-party service providers who are actively working towards a resolution. We will provide another update as soon as they become available.
3. Apr 15, 2026, 21:38 UTC
   monitoring
   Our underlying third-party service provider has corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
4. Apr 15, 2026, 21:41 UTC
   resolved
   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Updates as published by GoTo (original).