Major incident

Smartsheet: Smartsheet US is not loading

Affected: Smartsheet Login, Single Sign On ( Company Credentials ), Sheets, Forms, Reports, Dashboards

Current status of Smartsheet: Operational — live Smartsheet status

Timeline

1. Jul 15, 2026, 09:23 UTC
   investigating
   We are currently investigating an issue preventing Smartsheet US from successfully loading. Attempts to log in to Smartsheet US or access items may result in loading screens that do not complete. We will provide an update in 30 minutes.
2. Jul 15, 2026, 09:38 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Jul 15, 2026, 09:44 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Jul 15, 2026, 09:55 UTC
   resolved
   This incident has been resolved.
5. Jul 17, 2026, 01:22 UTC
   postmortem
   Starting at approximately 1:44 AM PT on July 15, 2026, some customers may have experienced errors when performing actions that rely on Smartsheet's authorization checks, such as access checks on assets. This was caused by a temporary issue during a routine system update that briefly caused a portion of requests to be directed to an unavailable part of our infrastructure. During this period, affected requests may have failed. The issue was identified and corrected, and normal operation was restored.

Updates as published by Smartsheet (original).