Major incident
Instructure: Some users may not be receiving Multi-Factor Authentication SMS messages when logging into Canvas
Aug 24, 2026, 15:58 UTC
started
18:10 UTC
resolved
2 h 11 min
duration
Affected: Canvas LMS
Current status of Instructure: Operational — live Instructure status
Timeline
- Aug 24, 2026, 15:58 UTCinvestigatingWe are currently investigating this issue.
- Aug 24, 2026, 16:15 UTCidentifiedThe issue has been identified and a fix is being implemented.
- Aug 24, 2026, 17:56 UTCmonitoringA fix has been implemented and we are monitoring the results.
- Aug 24, 2026, 18:10 UTCresolvedThis incident has been resolved.
Updates as published by Instructure (original).
Other services with incidents at the same time
This was part of a wider event: 30 services reported incidents within the hour.
- Snowflake 16:22 UTC · INC20000173
- Genetec Cloud Products 16:03 UTC · Authorization failures impacting West Europe Region
- The Linux Foundation 15:26 UTC · [P2] [Triggered] [Synthetics] jenkins.opendaylight.org sandbox
- The Linux Foundation 15:26 UTC · [P2] [Triggered] [Synthetics] jenkins.opendaylight.org prod
- The Linux Foundation 15:26 UTC · [P2] [Triggered] [Synthetics] nexus3.opendaylight.org
- The Linux Foundation 15:26 UTC · [P2] [Triggered] [Synthetics] nexus.opendaylight.org
- The Linux Foundation 15:26 UTC · [P2] [Triggered] [Synthetics] nexus3.edgexfoundry.org
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