Critical incident

Glean: Client Token management API is failing

Current status of Glean: Operational — live Glean status

Timeline

1. Jul 3, 2026, 09:26 UTC
   identified
   We have identified the cause of the issue. We are currently implementing a fix and monitoring its effect.
2. Jul 3, 2026, 09:31 UTC
   identified
   Incident: Client Token management API is failing We have identified the cause of the issue. We are currently implementing a fix and monitoring its effect.
3. Jul 3, 2026, 09:33 UTC
   identified
   Incident: Client Token management API is failing We have identified the cause of the issue. We are currently implementing a fix and monitoring its effect.
4. Jul 3, 2026, 14:20 UTC
   monitoring
   We have deployed a fix for the issue globally. We are keeping the systems under heightened monitoring to ensure they remain stable. Impact: Most admin users should now see the Client Token management functionality restored. If you continue to experience issues, please contact Glean support.
5. Jul 3, 2026, 14:21 UTC
   monitoring
   We have deployed a fix for the issue globally. We are keeping the systems under heightened monitoring to ensure they remain stable. Impact: Most admin users should now see the Client Token management functionality restored. If you continue to experience issues, please contact Glean support.
6. Jul 3, 2026, 15:02 UTC
   resolved
   The incident has been resolved. We apologize for the disruption and appreciate your patience while we addressed this issue.

Updates as published by Glean (original).