Critical incident

ControlUp: VDI platform availability issues

Affected: US Region, EMEA Region, APAC Region

Current status of ControlUp: Operational — live ControlUp status

Timeline

1. Jul 3, 2026, 07:44 UTC
   investigating
   We are currently investigating an issue impacting organizations' ability to access the VDI products. We will provide an update shortly.
2. Jul 3, 2026, 08:00 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Jul 3, 2026, 08:01 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Jul 3, 2026, 08:54 UTC
   resolved
   This incident has been resolved.
5. Jul 10, 2026, 10:02 UTC
   postmortem
   | **RCA Owner** | _**Andrew Renton**_ | | --- | --- | | **Priority** | High | | **Affected Services** | VDI & DaaS Web Console | | **RCA Reference** | 03/07/2026 | | **Executive Summary** | OnJul 3, 2026, customers using the VDI & DaaS Web Console experienced a temporary loss of visibility into real-time and historical monitoring data. The issue was caused by an unexpected service interruption in the Monitor Proxy layer following automated operating system security updates on production servers. Customer data was not lost; the incident affected data visibility only. The engineering team restored service by redeploying the affected Monitor Proxy services, and customers were able to see their data again shortly after recovery. To reduce the risk of recurrence, automatic unattended OS package upgrades have been disabled on the production Monitor Proxy servers, related hardening automation has been updated, and additional resiliency improvements are being evaluated. |

Updates as published by ControlUp (original).