Major incident

Genetec Cloud Products: Networking issue affecting multiple products

Current status of Genetec Cloud Products: Operational — live Genetec Cloud Products status

Timeline

1. Aug 14, 2026, 20:00 UTC
   investigating
   We are currently investigating an incident that is impacting ClearID, Clearance and SC SaaS. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
2. Aug 14, 2026, 20:41 UTC
   identified
   We have identified the cause of the incident and are implementing a solution. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
3. Aug 14, 2026, 20:49 UTC
   monitoring
   We have applied the solution and are closely monitoring the situation to ensure the issue is fully resolved.
4. Aug 14, 2026, 20:56 UTC
   resolved
   We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Updates as published by Genetec Cloud Products.