Major incident

Genetec Cloud Products: Security Center SaaS – Issues with Entity States, Bookmarks and Event Propagation on Some Systems

Current status of Genetec Cloud Products: Operational — live Genetec Cloud Products status

Timeline

1. Aug 13, 2026, 20:25 UTC
   investigating
   We are investigating an issue affecting a few systems where entities are offline and no events or bookmarks are being propagated.
2. Aug 13, 2026, 20:27 UTC
   identified
   We have identified the issue and are preparing a fix.
3. Aug 13, 2026, 20:47 UTC
   identified
   The fix is currently being deployed to the affected systems.
4. Aug 13, 2026, 20:58 UTC
   monitoring
   The impacted systems have now been fixed. We are continuing to monitor the situation.
5. Aug 13, 2026, 22:02 UTC
   resolved
   All systems are now functional

Updates as published by Genetec Cloud Products.