Major incident

University of Waterloo: Network Switch Offline in E3 - Outage

May 29, 2026, 12:51 UTC

started

13:59 UTC

resolved

1 h 08 min

duration

Affected: Wired Network

Current status of University of Waterloo: Minor issues — live University of Waterloo status

Timeline

May 29, 2026, 12:51 UTC
investigating
IST Networks is aware of an offline switch in E3. Switch e3-sw-2140d-a is unresponsive and we are going on site to investigate.
May 29, 2026, 13:59 UTC
resolved
IST Networks is aware of an offline switch in E3. Switch e3-sw-2140d-a is unresponsive and we are going on site to investigate. Update: a faulty UPS battery was replaced.

Updates as published by University of Waterloo (original).

FTAPI 13:33 UTC · Software Download Service Unavailable
ClearSale 12:46 UTC · Lentidão - Documetoscopia e Biometria
PowerSchool Products 12:42 UTC · Multiple Products - Users are encountering issues accessing Enrollment, PowerSchool eSchoolPlus SIS, eFinancePlus, EnrollmentExpress/Ecollect, PowerSchool SIS, Special Programs.
Pendo 12:40 UTC · Pendo Academy Currently Inaccessible
Kennesaw State University 12:39 UTC · HVAC Outage - 402 Social Sciences Building